Cegos Online Courses

The Community Service and Continuing Education Center  offers e-Learning courses in collaboration with Cegos, a worldwide leader in training and development, with twenty years’ experience in developing e-learning content, Through our collaboration with Cegos we have expanded our offerings to further empower our lifelong learners. Individuals will be able to develop their soft skills effectively in a self-paced environment in a number of languages tailored to the target learner.
Our e-Learning catalogue includes courses in Management & Leadership , Applied Personal Development, Professional Efficiency, Project Management , Finance , Marketing & Innovation , Sales and Purchasing.

Management and Leadership 

Management and Leadership is comprised of 3 modules; Supporting Changes, Fundamentals of Management and Advanced Management Skills. 

Supporting Change

In this Module, you will be able to build your network of allies in the changing environment, in addition to recognizing and dealing with people’s fears.

The courses offered are

• Managing change: strategic alliances 

Fundamentals of management

In this module, you will learn Managerial skills and the courses offered are as follows;

• Making your new management position successful 
• The management styles 
• Fostering and maintaining motivation 
• The situational skills of the manager 
• The relational skills of the manager 
• The emotional skills of the manager

Advanced management skills

In this module, you will learn advanced management skills and the courses offered are as follows;

• Guiding team and individual actions.
• Becoming a Coaching Manager
• Effective decision-making
• Being persuasive in management situations 
• Handling emotions within your team
• Balancing the dual roles of people manager and technical expert
• Day to day negotiation for managers 

Applied Personal development 

Applied Personal development is comprised of 3 modules; Personal Development, Interpersonal effectiveness and Dealing with emotions and conflict.

Personal Development

This module will assist in your personal development and the courses offered are as follows;

• Adapting to other people to communicate more effectively
• Emotional intelligence fundamentals
• Understand how you deal with stress 
• Handling stress - English and Arabic
• Assertiveness : know your profile 
• Assertiveness : toolkit

 Interpersonal effectiveness

In this module, you will be able to build successful working relationships by using the three pillars of interpersonal excellence. The courses offered are as follow;

• The three pillars of interpersonal excellence 
• Developing an interpersonal communication strategy 
• Knowing yourself better to communicate better
• Three routes to good communication 
• Three levers for building winning cooperation 

Dealing with emotions and conflict

In this module, you will be able to use the power of emotions in your relationships and tame your own emotions. The courses offered are as follow;

• Impact of emotions in the workplace 
• Controlling your emotions 

Professional Efficiency

Professional Efficiency is comprised of 3 modules; Written communications, Oral communications and Time and Information Management.

Written communications

In this module, you will learn how to write efficient summaries and reports. The course offered is ;

• Writing techniques 

Oral communications

In this module, you will be able to identify the four communication styles and determine your own communication style,  whilst  understanding  the strengths of each style.

• Identify your communication styles 
• Successfully adapting your message 
• Evade trick questions at meetings 

Time and Information Management

In this module, you will have identified several ways to make better use of your time, based on the priorities of your mission.  The courses offered are as follow;

• Considering how you spend your time 
• Focusing on your priorities
• The 12 guidelines of effective time management 
• Improving your memory 
• Dealing with time-consuming tasks
• Managing your time strategically 
• Clarifying and managing your priorities 
• Harnessing different to boost effectiveness
• Improving performance through time perception 
• Increasing your productivity in a fast-paced world 

Projects

Project Management

In this module, you will be able to define the objectives of your project, organize the key phases and set milestones to help you make the right decisions at the right time. The courses offered are as follow;

• Project Management Essentials
• The project framework
• Project planning 
• Drawing up a project budget
• Anticipating project risks
• From needs to project

Human Resources

Successful performance review interviews

In this module, you will be able to conduct annual performance reviews with greater ease and professionalism. The course offered is as follows;

• Preparing and structuring the annual performance review.

Commercial

Commercial  is comprised of 2 modules; Customer relationship and Sales.

Customer relationship

In this module, you will learn the following techniques to enhance customer relationships. The courses offered are as follows;

• The challenges of customer relations – English and Arabic
• Customer relationship: building trust – English and Arabic
• Customer relationship: practicing active listening – English and Arabic
• Customer relationship: creating commitment – English and Arabic
• Developing loyalty through customer relationships - English and Arabic

Sales

In this module, you will learn skills to enhance your sales abilities. The courses offered are as follows;

• The art of persuading through listening 
• Convincing customers with a winning offer 

Quality - Safety – Environment

Tools for Handling and Solving Problems

In this module, you will be able to produce a factual description of a problem and identify its root cause. The course offered is;

• Problem-solving: Tools and Methods