QU has notched up a number of ISO certifications over the last 5 years for its research labs, IT systems, quality management, and environmental, health and safety management systems -- the most recent being the certification ISO 90001 for quality management systems for its Procurement Department in recognition of its continuing commitment to quality and excellence in its management operations.
Under a dedicated Office of Quality Management and supported by the Office of the AVP for Facilities and Information Technology, QU ensures that the highest standards of quality are maintained and updated throughout the campus environment in line with national and international requirements.
The organization’s ISO achievements started with ISO 17025 accreditation by the American Association for Laboratory Accreditation (A2LA) in April 2010 of the research labs at its Environmental Science Center (ESC), Center for Advanced Materials (CAM), Central Laboratories Unit (CLU) and Gas Processing Center (GPC).
A series of audits by A2LA conducted over 4 years following this achievement resulted in the labs being awarded renewal of their ISO accreditation status in September 2014, signaling QU’s adherence to optimum quality and international best practice in its research processes and lab systems and procedures.
As one of the essential requirements of accreditation, the research labs are participating successfully in the proficiency testing programs with ASTM (USA), MAPEP (US Department of Energy) and LGC Standards (UK). Further, to enhance the technical competence of its employees, QU developed a series of training programs that were delivered by experts from A2LA and UKAS.
Safety being the core of the organization’s commitment to lab and environmental quality, lab health and safety sessions are also conducted for staff and researchers at the research centers. This includes those from QU’s more recently-established centers -- Biomedical Research Center (BRC) and Laboratory Animal Research Center (LARC).
December 2013 saw the organization’s Information Technology Services (ITS) Department achieve ISO 27001:2005 accreditation from British Standards Institute (BSI). This was re-certified in 2014 for ISO 27001:2013, the latest version of the standard. This achievement came in recognition of the department’s successful establishment of an information security management system (ISMS) as part of QU’s commitment to protecting the confidentiality, integrity and availability of information of all its members. In implementing the system, the department adopted a risk management-based approach to information security that empowers administrative leaders at the organization to oversee and control the handling of its information assets.
Notably, the Department’s information security policies are currently being revised to be in line with the Qatar National Information Assurance Policy (NIAP), the successor to the Qatar Government Information Assurance (GIA) Policy.
Another ISO achievement came in June 2014 when the organization’s Qatar Mobility Innovations Center (QMIC) was awarded ISO 9001:2008 certification for Quality Management System from BSI, covering the Center’s activities in the design, development and deployment of intelligent platforms and services for the transport and environment sectors. This reflected the culture of “quality-in-all-we-do” at the Center and its philosophy of the responsibility of each employee for efficiency and quality.
An Environmental Health and Safety (EHS) Policy is also in place at QU and outlines its internal and wider commitment on matters relating to the management of environment, health and safety issues with respect to QU’s operations, activities, and overall EHS performance.
These achievements and clear commitment to delivering optimum products and services to its members, stakeholders, and the wider community have positioned Qatar University among like-minded partners in championing excellence measures and assurance frameworks, and benchmarking for international best practice, quality and sustained performance, and strategic execution in line with national priorities and goals.