Frequent Asked Questions

• To book an appointment, you can use this guide
• Bring your student QU ID or Qatari ID.
• Print out the textbook list marked with required textbooks if not you can print in Textbooks Section. Please use the guide on how view how to print your booklist.
• Attend during the assigned day of the textbook acquisition schedule.

It's not allowed to return printed textbooks unless they are found to have pages missing, print mistakes, or are in poor condition (from time of purchase).

eBooks are non-refundable.

This means that your department didn't ask to assign any book to this particular course, and the faculty member responsible will have to contact the department coordinator at the college to communicate with the Textbooks Section to assign a book to the course.

Yes, this is allowed for students under the following conditions:

1. Repeating a failed course.
2. Loss of textbooks.
3. As a reference.
4. Students will pay the full price of the textbook.

Payment can be made online by Visa Card or Master Card.

You can obtain your eBook by filling out an eBook Request Form Click here

Yes, we impose fees on any eBook.

Yes, there are some hard copies and they are assigned based on the college request.

No, you can’t.

Textbooks Section is located in building C02 next to the Student Learning Support Center, and in front of the Men's Activities Building (View map). 

You can view it through the student's textbook list.

No, you should access the code through a computer/laptop.

We always recommend using Google Chrome instead of Internet Explorer to access eBooks.

The code is valid to use for a one year from login eBook, then you should buy a new Code again unless you was used VitalSourse platform and download your eBook in Bookshelf Application.

Yes, the students who are used Vitalsource platform they can keep their eBooks forever by download application that is called “Bookshelf” and regarding to other platform such as MyLabsPlus – MyMathLabs – Connect … etc. they cannot download eBooks and students can only access it online. For further details, please visit this tutorial.

Yes, you can be printed a very limited number of pages in each printing process.

Bookshelf Application is useful for all eBooks that you use it in Vital Source platform to keep it forever and allowing you to read it offline without the need to the internet.

Your password should contain 8 digits or more with consider to be had the following characteristics: Capital letter, Small letter, At least one number, and a special character such as: @,+,/,=,!.

Unfourntaly, there is no direct support but you can get back to your instructor or you can contact support team for any technical issue based on the Platforms that you used as following: